TermConditions

TERMS & CONDITIONS

Inspect all products before installation. No claims will be accepted once the product is installed. Use constitutes acceptance as products are considered the property of the owner once installed and cannot be exchanged or returned under any circumstances. All claims after installation of materials must be submitted directly to the product manufacturer.

It is the customer’s responsibility to inspect and verify the type of merchandise purchased, quantity, model number, color, shade lots for porcelain and ceramic products, and verify all product labels to ensure accuracy before leaving our facility. Any discrepancies between the customer’s inspection and the purchased merchandise reflected on the sales order must be determined prior to leaving the facility and approved by a manager. By signing your receipt at the time of pickup, your signature (or that of the person authorized to pick up the products) will constitute your agreement that your order has been received in full and is accurate. Once you have left the premises no exceptions will be made.

  A 25% restocking fee will be applied to all authorized returns made within 30 days of purchase. All returned merchandise must be intact, in its original packaging and in resalable condition. There are absolutely no returns accepted on special orders, tools, final sale items, cabinets and countertops. Refunds will be processed using the same payment method as your original purchase. Cash transactions over $100.00 will be processed as a mail-in check refund within seven (7) business days of return.

Special orders are Final Sales. As such, they must be paid in full and are not eligible for cancellations, returns or refunds once the order has been processed. Special orders are always subject to availability. Delivery times for special orders from the United States are typically 7-10 business days from the date of purchase, assuming materials are in stock and ready to ship. Delivery times for special orders coming from abroad are usually 8 to 10 weeks from the date of purchase, assuming the merchandise is in stock and ready to ship. Home Renovation is not responsible for delays caused by conditions beyond its control nor is it responsible for costs incurred by the customer due to delays in merchandise caused by such conditions.

Variation in size and/or shade are normal conditions inherent in premium floor and wall covering products and may vary from showroom samples. All products and materials are always subject to availability.

The customer must collect the merchandise within 15 days from the date of purchase. After 15 days, merchandise will be subject to availability and a $50 per day storage fee may apply.

Customers picking up at any of our locations are responsible for using a suitable and safe vehicle for the pickup and transportation of products. The customer is responsible for supplying securing accessories to securely secure the load. As a courtesy, we will assist you with loading products; However, it is the customer’s responsibility to stop the employee if he considers that the vehicle is not suitable for the load and/or is not safe to transport the products. Home Renovation reserves the right to stop loading at the discretion of warehouse associates.

It is the sole responsibility of the customer to insure merchandise and ensure that it is properly loaded and insured before leaving our facility. Home Renovation is not responsible for any damage to vehicles during loading. If equipment or machinery is used, the customer must remain a minimum distance of ten (10) feet from the operation of said equipment or machinery. The client assumes full responsibility for the loading and/or transportation of merchandise and releases Home Renovation from any liability, claim or damage arising from the collection and/or transportation of merchandise by the customer. Home Renovation reserves the right to refuse and/or suspend charging service.